Refund policy
Florence Luxe – Refund & Return Policy
At Florence Luxe, we are committed to delivering high-quality products and a smooth shopping experience. If something does not meet your expectations, we offer a simple and fair return/refund process.
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1. 7-Day Return Window
You may request a return or refund within 7 days from the date of delivery.
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2. Free Refund / Replacement for Valid Issues
We offer free return or replacement in the following situations:
✔ Damaged Product
If your order arrives damaged, broken, or defective.
✔ Wrong Product Received
If you receive the wrong item, size, or color.
✔ Quality Issues
If the item you receive does not match the product description or photos on our website.
✔ Missing Items
If your parcel arrives incomplete.
Required:
Clear photo or video proof of the issue and the package with label.
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3. Returns for Personal Reasons
If you want to return the product for reasons such as:
Size does not fit
Change of mind
Don’t like the color or style
You may still return it, but:
➡ Return shipping charges must be paid by you
➡ You can send the product back through any courier of your choice
Refund will be issued after we receive and inspect the return.
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4. Conditions for Accepted Returns
To qualify for a return:
The item must be unused, unworn, and in original condition
Tags, labels, and packaging must be intact
No stains, perfume smells, or wear marks
Items not meeting these conditions will be rejected.
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5. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Innerwear / lingerie
Swimwear
Accessories (if applicable)
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6. Refund Processing Time
Once your return is received and inspected:
Refunds are processed within 5–7 business days
Amount will be credited to your original payment method
Processing times may vary depending on your bank or payment provider.
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7. How to Request a Return or Refund
To begin the process, contact us at:
📩 support@florenceluxe.in
Please include:
Order ID
Reason for refund or return
Photo/video evidence (only for damaged or wrong items)
Our support team will respond within 24–48 hours.