Diamond body chain

Free Shipping
We are pleased to offer Free Shipping on all orders. No minimum purchase is required.

Order Processing Time
All orders are carefully processed and dispatched within 1–2 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time
The estimated delivery time for most orders is 7–12 business days, depending on your location and the efficiency of local courier services.

Delivery Delays
Please note that delivery times may occasionally be affected by factors beyond our control—such as customs inspections, weather conditions, or carrier delays. We appreciate your patience and understanding in such cases.

Order Tracking
Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email.

Customer Support
For any inquiries related to shipping or your order status, please contact our support team at florenceluxee@gmail.com . Our team will be happy to assist you.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

For damaged or defective items, please contact us within 7 days of delivery with photo or video proof.

We’ll arrange a replacement or full refund as applicable.

Returns must be unused and in original packaging. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at florenceluxee@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at florenceluxee@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at florenceluxee@gmail.com.

Easy Returns: You can return items within 3 days of delivery. Products must be unused and in original packaging.

Refunds: Once we receive your return, we’ll process your refund to the original payment method within 30 business days. 

Damaged/Incorrect Items: Received a damaged or wrong item? Contact us with photos and we’ll send a replacement or full refund.

Exchanges: Need a different product? Contact us to check availability and arrange an exchange.

How to Return: Email us at florenceluxee@gmail.com with your order details and reason for return.

About our brand

Rooted in the belief that fashion is more than clothing it’s a statement of identity Florence Luxe is dedicated to the art of effortless elegance. At the heart of our brand lies a commitment to creating quality-driven pieces that bridge the gap between comfort, sophistication and contemporary design.

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